“…The IT department needs to adopt a consultative approach. It can no longer control everything from the centre and hope that users will fall into line. To win their trust, it needs to target leaders, such as power users, and win them over to new ways of working.
It needs to listen and seize opportunities for transformation. Above all, it needs to recognise that all the policy documents in the world cannot make end-users more co-operative.”—Is the IT Dept failing users? • The Register (2011-May-25) http://www.theregister.co.uk/2011/05/25/it_department_user_needs/
“Floote entered with the tea tray. At a loss for what proper etiquette required, the butler had placed the raw liver in a cut-glass ice-cream dish. Professor Lyall did not seem to care in what form it was presented. He ate it rapidly but delicately with a small copper ice-cream spoon.”—Parasol Protectorate #1, Soulless. Chapter 7: Revelations over chopped liver
“Twice we descended deeper into the earth, and I began getting antsy about finding my way back. Spelunking is dangerous enough without adding in anything that could be described as ‘ravening’.”—Harry Dresden
HEOROT, from My Big Fat Supernatural Honeymoon