…The IT department needs to adopt a consultative approach. It can no longer control everything from the centre and hope that users will fall into line. To win their trust, it needs to target leaders, such as power users, and win them over to new ways of working.
It needs to listen and seize opportunities for transformation. Above all, it needs to recognise that all the policy documents in the world cannot make end-users more co-operative.
It needs to listen and seize opportunities for transformation. Above all, it needs to recognise that all the policy documents in the world cannot make end-users more co-operative.
“
| — |
Is the IT Dept failing users? • The Register (2011-May-25) http://www.theregister.co.uk/2011/05/25/it_department_user_needs/ |
